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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

293 Review(s)
4.98
James S July 12, 2021
Susie and her team did amazing work to get us approved and in our new home in a short timespan. The service was personalized and friendly, making us feel as if we were her only clients.
Reply from Susie Carlton: Scott, it was such a pleasure assisting you and Nathan with your beautiful condo purchase! Thank you for the great review! Hope we meet again in the not too distant future!
Dorothy L July 12, 2021
Susie and the entire team were excellent! They answered all my questions and kept this loan on track. Always very professional and courteous. Could not have asked for a better team to help me with this house purchase.
Reply from Susie Carlton: Dorothy, thank you for the wonderful review! It was a pleasure working with you, and I loved meeting you at the closing of your home! Welcome back home to the Orlando area!
Edwin J July 6, 2021
Second time using Susie and the group at Element funding. Always professional. Always willing to answer questions. Mona is a amazing to work with.
Reply from Susie Carlton: Ed, it's been a pleasure working with you again on your home purchase! Thank you for the great review of my team! Mona is amazing and I couldn't do this without her! Wishing you and your family many happy years in your new home!
Stephanie V June 25, 2021
Susie, Mona and Jade were so helpful. Whenever we had a question it was answered in a timely and pleasant manner. We could not be happier with the service we received.
Reply from Susie Carlton: Thank you so much Stephanie. I am so happy for you and Kevin! Thank you for the wonderful review.
Nathanael J June 29, 2021
Goes above and beyond! Excellent hard working and friendly staff. Would highly recommend.
Reply from Susie Carlton: Thank you so much Nate. I enjoyed working with you and Christine again on your refinance! Appreciate the great review and your business!