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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

293 Review(s)
4.98
Ryan M August 30, 2021
Susie has been my go-to for two home purchases, and (when/if it's needed in the future) will be so for my next. The whole Element team I've interacted with (Mona and Jade) are also absolutely fantastic, but I go with Element because Susie's there.
Reply from Susie Carlton: Wow, Ryan, thank you for the amazing review! You and Myra are such special clients and I love working with you! Thank you for your repeat business! I wish you many happy years with that beautiful baby in your new home!
Darryl D July 30, 2021
Susie combines a high level of expertise (explains things really clearly and gives you confidence that it is getting done right) with a high level of personal care and friendly style of communication. I knew we were in great hands, and I had the continual sense of reassurance that comes with her experience and with her style of being quick to respond and to be available. Five star-plus.
Reply from Susie Carlton: Wow, Darryl! This is a wonderful review and I'm so appreciative! I loved working with you and Mike and it was wonderful meeting you at your closing today! I hope we cross paths again! Know that I'm here for you if you have any questions down the road. Enjoy your new home!
Rebekah A July 30, 2021
I really enjoyed working with Susie! She was thorough, organized, and overall very pleasant to work with.
Reply from Susie Carlton: Rebekah, thank you for the wonderful review! It was such a pleasure working with you and Sergio. I wish you and your family many happy years in your new home!
Gary L July 19, 2021
The personal touch we were given by everyone at the office. We were made to feel like family.
Reply from Susie Carlton: Thank you so much, Gary! It's been a pleasure working with you and Elisa again, on your recent refinance. I'm glad that you feel like family, because special clients like you feel like family to us! Thank you for the wonderful review!
Alice C July 16, 2021
Susie is professional and very helpful.
Reply from Susie Carlton: Alice, it was such a pleasure working with you and meeting you and Ronald at your closing! Thank you so much for your business and for the great review! I hope you enjoy your new home!