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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

293 Review(s)
4.98
Pamela A April 6, 2021
Susie always kept me updated and always answered any questions I had
Reply from Susie Carlton: Thank you so much for the wonderful review, Pam! It was a pleasure assisting you with your refinance. Sincerely, Susie
Ricardo B April 3, 2021
Better communication and explanation. Overall the customer service was good. We were very dissatisfied how the closing paperwork was handled by charging us for an option that was offered to us without explanation of any charges. We were expecting better service like we had before. Guess covid is changing how customers are treated. We are appreciative and would still consider using your firm and I consider this a one time issue. Thank you.
Reply from Susie Carlton: Thank you for taking the time to review our service. I really appreciate your business. I apologize that I initially missed the charge for the mobile notary fee that title had charged without informing you of the fee. I'm happy that you made me aware of this, and I was able to immediately have that fee removed for you. I'd love to assist you both in the future, and appreciate that you'd give us that opportunity.
Matthew F March 29, 2021
Absolutely great at what she does so much so that this is our second time seeking her help and knowledge.
Reply from Susie Carlton: Matt, thank you for the amazing review! It was a pleasure working with you again. I appreciate your business so much!
Christopher W March 29, 2021
Exceptional.
Reply from Susie Carlton: Thank you so much Chris! I really appreciate your business!
Peter D March 29, 2021
The entire process was quick and smooth. Susie and her associates were very helpful and thorough, and answered all of the questions/concerns we had.
Reply from Susie Carlton: Pete, it's been a pleasure assisting you and Debbie with your refinance. Thank you for taking the time to give us a great review! I really appreciate your business!